Bridging the divide: AI’s potential to create fairer workplaces

As my daughter embarks on her own career, I hope she enters a workforce where opportunities are determined by ability, not bias, writes Preethi Bridgement.

When I stepped into the world of IT, women in tech were few and far between. While I’ve had a deeply rewarding career, I’ve also encountered challenges that highlighted ongoing biases ingrained in the industry. One of the most difficult moments came when an employer rescinded a job offer when they learnt I was pregnant. It was a harsh reality check – a moment that underscored the barriers women continue to face in the workplace.

While the industry has progressed, women in tech still face roadblocks, though they may be less overt. Organisations must do more to foster diverse and inclusive environments where all employees have an equal opportunity to thrive.

AI as a catalyst for change

Current conversations about AI often centre on efficiency and cost-saving measures, but its potential to reshape workplace dynamics is just as significant. AI has the power to reduce bias, create more equitable hiring processes, and empower employees to advance in their careers.

With 27 per cent of Australian employees now using AI daily, its influence is undeniable. However, there’s a risk of AI deepening existing workplace inequalities. Those who have access to AI training, for instance, can quickly adapt, while those who don’t – often women and minorities – risk being left behind.

To truly embrace the benefits of AI, businesses must ensure equal access to AI learning opportunities. This is not just about technology – it’s about inclusivity, fairness, and building a workforce where everyone can succeed.

Bridging gaps with AI

AI, when applied thoughtfully, can help level the playing field for women in the workplace. Already, 34 per cent of Australian employees say AI has contributed to their career growth, either through promotions or pay raises.

One of the most significant barriers women face in the workforce is bias in hiring and promotion decisions. With 64 per cent of Australian women having taken a career break, many struggle to re-enter the workforce due to outdated perceptions. AI-driven hiring tools can help mitigate these biases by focusing on skills and experience rather than gaps in employment history.

Work/life balance is another major challenge. A staggering 74 per cent of women in Australia report stress from juggling professional and personal responsibilities. AI can alleviate this burden by streamlining repetitive tasks, freeing up time for meaningful work. In fact, 51 per cent of Australian employees using AI report having more time to develop new skills – an opportunity that, if extended broadly, could significantly benefit women looking to advance their careers.

AI-driven platforms may be the answer, giving women increased access to personalised learning paths, tailored to their career ambitions and career histories. These platforms allow women to learn at their own pace, making it easier to upskill while balancing their personal commitments.

Cultivating a culture of AI inclusivity

Despite AI’s potential, many employees lack access to the training needed to harness its power. Only 32 per cent of Australian workers receive ongoing AI training, and 48 per cent feel their companies are not moving quickly enough in AI adoption. This slow uptake creates a missed opportunity to drive inclusion and innovation.

For AI to be a force for equality, companies must integrate AI training into their workplace strategies. This means providing structured learning programs, developing clear AI policies, and partnering with technology experts to ensure employees are equipped with the skills needed for the future.

AI has the potential to redefine the workplace in ways we have yet to fully realise. By embracing AI as a tool for inclusivity, we can create a future where all employees – regardless of gender – have the opportunity to thrive.

As my daughter embarks on her own career, I hope she enters a workforce where opportunities are determined by ability, not bias. The choices we make today in AI adoption and training will shape that future, ensuring that the next generation of women in tech face fewer barriers and have access to greater opportunities.

Preethi Bridgement is a senior director at Freshworks.