How unchecked anger can destroy your workplace from within

True strength in the workplace comes from workers mastering their emotions – not letting emotions master them, writes Sarah Richardson.

Anger is a natural human emotion, and when used in the right circumstances, it can be a powerful tool for motivating change, setting boundaries, and advocating for oneself. However, when anger becomes overwhelming or uncontrollable, it can lead to serious consequences, especially in the workplace.

Workplace-related violence remains a significant issue in Australia, accounting for at least 13 per cent of all violent incidents. Over the past decade, 176,100 cases have been reported, highlighting the ongoing risks faced by employees across various industries.

From managers lashing out at employees to colleagues engaging in passive-aggressive power struggles, unchecked anger can poison work environments, leading to decreased productivity, higher turnover, and mental health challenges for all involved.

Understanding workplace anger

No individual is naturally predisposed to aggression in the workplace; rather, it is shaped by external influences and personal experiences. Research suggests that about 50 per cent of aggressive behaviours are influenced by environmental factors, meaning that a workplace’s culture, leadership style, and interpersonal dynamics play a major role in shaping how employees manage their emotions.

Uncontrolled anger in the workplace often stems from deeper, unresolved issues such as stress, burnout, or a lack of emotional regulation. When left unchecked, anger can override rational decision-making and create an environment of fear and resentment. It may manifest as:

• Increased hostility towards colleagues.
• Frequent conflicts or arguments over minor issues.
• Passive-aggressive behaviour, such as deliberately withholding information or excluding coworkers.
• Defiance toward leadership or resistance to authority.
• Dismissing inappropriate workplace behaviours as "just jokes".

While these behaviours may seem commonplace in high-stress industries, they are not harmless. When workplace anger is ignored, it can spiral into serious issues such as harassment, bullying, or even physical altercations.

Creating a healthier work environment

Addressing anger in the workplace isn’t about suppressing emotions; it’s about equipping employees with the tools to manage them effectively.

One of the most effective ways to address workplace anger is by fostering a culture of open, non-judgmental communication. Just as parents can guide children through emotional regulation, employers and colleagues can play a role in helping one another navigate workplace challenges constructively.

Here are some strategies workplaces can implement:

• Encourage emotional intelligence training: Teaching employees how to recognise, understand, and regulate their emotions can help them navigate workplace stress more effectively.
• Provide access to professional support: Employee Assistance Programs (EAPs) and workplace counselling services can be invaluable resources for those struggling with emotional regulation.
• Foster a supportive work culture: A culture where employees feel heard, valued, and respected reduces frustration and hostility.
• Implement conflict resolution strategies: Mediation and de-escalation techniques can help employees resolve conflicts in a healthy, constructive manner.

Recognising when help is needed

Some warning signs indicate that workplace anger has escalated to a point where professional intervention may be necessary. These include:

• Frequent emotional outbursts followed by regret or embarrassment.
• Anger that seems disproportionate to the triggering event.
• Verbal or physical altercations with coworkers or clients.
• Feelings of anger without a clear reason.
• Colleagues or managers suggesting that help is needed.

Unchecked anger in the workplace can have devastating consequences – not just for individuals but for entire organisations. Beyond the immediate risks of conflict and aggression, unresolved workplace anger can erode team morale, hinder productivity, and contribute to a toxic culture that fuels high staff turnover. By recognising the warning signs and proactively addressing anger management, businesses can create healthier, more productive work environments where employees feel empowered rather than enraged.

After all, true strength in the workplace comes from workers mastering their emotions, not letting emotions master them.

Sarah Richardson is the chief executive at Online Psychologists Australia.