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Things to consider before implementing AI systems

By Jack Campbell | |5 minute read

The emergence of artificial intelligence (AI) in the workplace has brought with it many exciting opportunities and challenges.

Employers should consider implementing systems if they’re to keep up with the competition; however, productivity coach Donna McGeorge said employers should still exercise a degree of caution and not jump blindly into AI implementation.

“We can’t ignore the fact that AI can automate tasks that were once done by humans, and with proper planning, we can reskill and upskill our workforce to adapt to this evolving landscape,” said Ms McGeorge.

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“We’ve still got to make sure we handle data with care, ensuring privacy and security and manage bias and limitations. While there are challenges, with a thoughtful approach, we can navigate these waters and harness the true potential of AI.”

While caution should be exercised, the benefits that these systems can bring are massive, said Ms McGeorge.

“AI is a game-changer for employers in its ability to boost productivity and efficiency. AI technologies like ChatGPT can take care of those mundane and repetitive tasks that eat up time, leaving your people to focus on value-adding work, the stuff that requires their creative thinking and problem-solving skills,” she explained.

“AI enables organisations to streamline processes, cut down on errors, and save precious time and resources. Plus, it can provide valuable insights and data analysis, giving you the upper hand in making informed business decisions.”

Ms McGeorge said employers should treat AI like an assistant. While it may not be beneficial to rely on this tech to do your job for you, there is certainly benefits to using it as a helping hand.

She continued: “Picture this: your very own virtual assistant, ChatGPT, ready to assist you with a wide range of tasks. Need help drafting difficult emails? Creating process flow charts? Writing instruction guides? ChatGPT has got your back.”

“And let’s not forget about those tedious hours spent summarising mountains of information. By harnessing the power of AI, work becomes more streamlined, collaboration improves, and you can focus on the things that truly matter.”

One barrier that businesses may encounter when attempting to implement these systems is a pushback from staff. It’s no secret that there’s plenty of anxiety surrounding AI, and many are afraid that jobs will be lost. This is where transparency and reassurance can assist.

“Many people have concerns, and they’re not entirely unfounded. We need to be mindful of the potential impact on jobs, privacy, and ethics. It’s important to approach AI implementation with caution and responsibility,” Ms McGeorge said.

“Whilst AI can bring incredible benefits, it’s all about finding that balance. We must ensure that AI is transparent, accountable, and respects human values and wellbeing. So, while a bit of anxiety is understandable, let’s not dismiss the immense potential AI holds. With the right approach, we can make AI work for us, not against us.”

Jack Campbell

Jack Campbell

Jack is the editor at HR Leader.