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customer service

Retail workers to be protected under new legislation

Late last week (14 November), the Victorian government passed a bill aimed at protecting customer-facing workers from ...

By Carlos Tse•November 19 2025

Employment Hero sues SEEK in bid to preserve cross-platform ...

By Emma Partis•July 23 2025

Bad customer service could lose businesses $3.8bn this holiday season

By Kace O'Neill•November 20 2024

More from customer service

The growing need for Australian businesses to improve customer care

From the top down: By valuing and investing in our customer-facing staff, you will not only enhance your reputation and ...

By Cathy Brand•August 08 2024

Customer service: a positive force in business success

Customer service may not immediately spring to mind as a driver of business performance, but for those who get it right, ...

By Jack Campbell•March 28 2024