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Merging tech and employee experience is essential in the modern workplace

By Jack Campbell | |4 minute read

Maintaining a happy and productive workforce should be of utmost concern for leaders. While the advancement of tech may seem a detriment to this, if done properly, leaders can cultivate a thriving work environment.


You’d be hard-pressed to find a company that isn’t digitised in this day and age. Processes are made easier through the advancement of workplace technology. This can affect employee experience, though, as many feel threatened by the advancement or may be unaware of how to utilise it properly.

The rise of artificial intelligence (AI) is an area that requires a human-centric approach. People should be learning to work alongside this tech. It is the responsibility of employers to ensure wellbeing is maintained alongside digitisation.

“Artificial intelligence and other advanced technologies are shiny new toys that have the capacity to revolutionise how we do business in the modern age. However, it’s critical to understand that human workers will remain essential to business success in many ways,” commented Scott Brown, head of employee experience at Logicalis Australia.

“Business leaders can’t afford to let the employee experience fall by the wayside as they embrace new technologies. Instead, they must find a way for the two elements, technology and human, to work in tandem.”

This is where user-friendly technology can shine as it ensures employees are leveraging it to their advantage rather than working against it.

“Leaders should focus on strategies that foster employee engagement and wellbeing in a digitally driven environment. Implementing user-friendly technology that simplifies workflows and enhances collaboration is key. Equally important is creating digital spaces that support social interaction and personal connection, preserving the essence of a traditional office environment. This can be achieved through virtual team-building activities and digital platforms that encourage open communication and inclusivity,” said Mr Brown.

Leaders have an interesting challenge in incorporating tech into everyday processes. If successful, however, they are essentially future-proofing their organisation by staying one step ahead of the competition.

Mr Brown concluded: “By leveraging these technological advancements, businesses can create a more connected, engaged, and productive workforce. With additional tools like AI-driven analytics, teams can gain insights into work patterns, improving decision making and project management. The integration of smart technology leads to a more adaptable, innovative, and responsive workforce that aligns with the evolving needs of the business landscape.”

While tech may be a priority for leaders, it’s important to understand who is needed to utilise these systems. Without the people to operate it, tech is pointless.

Jack Campbell

Jack Campbell

Jack is the editor at HR Leader.