Jobseekers v employers: How AI is affecting hiring processes

New research has revealed the role AI is playing in today’s hiring practices, affecting both jobseekers and employers in different ways.

The latest data from specialised recruiter Robert Half found generative AI is continuing to have a significant impact on the hiring process.

Generative AI is technology that generates text, images, or other media, using generative models. Some recent examples include programs such as ChatGPT/GPT-4 which have built-in capabilities to learn patterns and structures of their input training data and then generate new data that has similar characteristics.

Robert Half asked business leaders across the country their opinions on utilising generative AI throughout the hiring process.

The findings revealed 53 per cent of employers are somewhat or completely accepting of generative AI being used by jobseekers.

When broken down into tasks related to the hiring process, 59 per cent of employers think using generative AI for email correspondence is acceptable, while 55 per cent said it’s acceptable to use for resumes and 54 per cent said it’s acceptable to use for cover letters.

However, they were less forgiving when it came to jobseekers who needed to provide writing samples and technical evaluations throughout the hiring process, with 29 per cent and 31 per cent, respectively, saying using generative AI for these tasks is somewhat or completely unacceptable.

“Jobseekers have been using tools such as resume and cover letter builders, and spelling and grammar checkers for some time to make the application process easier and more efficient — and leveraging generative AI is the next step for many,” said David Jones, senior managing director APAC, Robert Half.

“Employers are largely onboard with candidates using generative AI to help craft their job application materials as innovation and adaptability become a core business focus. Employers seek employees who do not fear the emergence of new technology as it hints at a forward-thinking mindset and openness to leverage new capabilities.”

That being said, Mr Jones noted that while generative AI can streamline aspects of a job search, those who opt to utilise it should consistently regard the generated content only as a starting point.

“From there, individuals must apply their expertise to customise the content with their unique selling points relevant to the role they’re applying for,” he advised.

“Further, professionals need to be aware of the risks of relying on generative AI. When used irresponsibly, it can produce incorrect or misleading information while also leading to misunderstandings or misinterpretations.

“Using generative AI tools to complete simple tasks like resume and cover letter formatting is a good place to start for many. The workforce will increasingly be tasked with understanding this technology and how it could assist them in their roles. Jobseekers that demonstrate an understanding of how generative AI in the correct way can assist them in their roles will have an edge over those that don’t.”