iscover
Your best employee is checked out. You just haven’t realised it yet, writes Dave Chauhan.
Your team is disengaged because of a quiet panic that’s spreading through our workplaces: what does the rise of AI mean for me?
The World Economic Forum predicted AI would fundamentally reshape the global economy and the skills required to participate in it. For the first time, we have a technology that doesn’t just augment our physical strength, but, as a McKinsey Global Institute report notes, AI will continue to replace humans for tasks that require basic cognitive skills. And make no mistake, AI is beginning to replicate the very things that made us unique: our ability to perceive, reason, think, and learn – our cognitive abilities. Today, AI is capable of automating tasks and creating more efficient workflows – a boon for SMEs lacking endless resources. AI interest and adoption for SMEs is growing across Australia, and its capacities will only continue to develop.
As leaders, especially in SMEs, it’s tempting to see AI as just a simple tech upgrade – a new tool for efficiency. But if that’s all you see, you’re missing the tidal wave of anxiety heading your way. So, what’s the real challenge here? For leaders, it’s a human problem, not a tech problem.
Fear in the workplace
Let’s be honest, your team is likely facing an unsettling anxiety around AI. And with good reason. They see headlines about job displacement and wonder if their skills will be obsolete in two years. They feel the daunting pressure to reskill for a future they can’t even visualise yet.
This AI-induced anxiety is a direct threat to the very thing that drives your business: connection, creativity, and critical decision making.
When people are afraid and stressed, they don’t innovate. They don’t collaborate. They either become paralysed by fear or they start looking for the nearest lifeboat. On the continuum of fight, flight, or freeze responses, when we feel we can’t do anything, humans check out. For a small business, where human touch is your competitive advantage, this is an existential threat. So, what do leaders need to do?
How will we lead our teams through this period of transition and rapid transformation? If we let fear and greed dictate our course, we will automate our processes at the cost of our humanity. But if we lead with purpose, we can navigate this storm and emerge stronger.
Good leaders begin by acknowledging the truth: the problem is real, the future is uncertain, and we must find a solution together. This path is built on trust, authenticity, and a grounded optimism – not a fake hope, but a deep-seated belief that if we work together, we will find a solution. Open communication is key to building this trust.
The nautical leader’s approach
We must shift from being managers of tasks to becoming navigators of people. My work is built on a framework I call nautical leadership, which offers a practical compass for these uncharted waters. It starts with two key roles every leader must embody.
First, you must be a beacon. In a world shrouded by fear, people don’t follow leaders because they have all the right answers. They follow leaders who stand for something unshakable. To be a beacon is to have purpose, anchored and grounded in your values – values that centre your vision and your people.
Let them know that even though things are changing, it is not something to be fearful of. Communicate with radical transparency: “Yes, things are changing. No, I don’t have a perfect map. But here is what I promise we will always stand for: we will invest in you, we will navigate this together, and we will always prioritise our people.” A clear beacon transforms fear into trust.
Second, you must be a wayfinder. Of course, the thought of a significant overhaul of skills, including reskilling, feels overwhelming. A wayfinder doesn’t present a rigid, five-year training plan. But instead, charts a course of continuous, collaborative learning. They say to their team, “We don’t know exactly what skills will be needed in three years, but we will become an organisation that is brilliant at learning. We will experiment together, we will learn together, and we will adapt together.” This turns the daunting task of reskilling into an empowering, shared journey of discovery that strengthens the team.
The choice we face is what to do with our most precious asset: our people. Do we see them as cogs in a machine to be optimised and eventually replaced? Or do we double down on encouraging the things machines can never replicate – empathy, creativity, connection, critical thinking, and courage?
This is our moment to demonstrate leadership as a profound responsibility. It is our duty to leave this world better than we found it. We can use this incredible technology to solve humanity’s biggest problems, or we can let it amplify our worst impulses.
The storm is here. The choice is yours. Will you automate endlessly, or will you amplify your people?
Dave Chauhan is a leadership strategist, speaker, and author of Captain, Set Sail, and co-founder of Purple Spark Advisory.
